RIG 500PRO HC Wired 3D Audio Gaming Headset
Hello, This item is available for warranty replacment via RIG Customer Support. You can reach them via email at email@example.com.
I play pubg and gr wildlands and the sound is amazing
on the headphone jack itself is a knob that you turn clockwise until it clicks and also make sure you have the headphones setting set to dolby atmos in xbox settings
Hello and thank you for your honest review! We are sorry to hear about your experience with the Rig 500HC, if the issue can be replicated with multiple controllers or devices, most likely it will be a faulty unit. The headset comes with a 1 year manufacturer's warranty, please don't hesitate to contact Plantronics Customer Care at 855-765-7878 so we can help you troubleshoot and replace it if necessary!
I’ve had it for a few months now and love it. No echo problems unless they are from someone’s loud tv. Sound quality is great.
Hi MoonShinobi1, The RIG 500 PRO HC has precisely tuned 50 mm speaker drivers delivering high-resolution audio. Most gaming headsets have 40mm speaker drivers. Also, the noise-isolating acoustic chambers create a high-resolution, low-distortion audio experience. And finally, the over-the-ear design and dual-material earcushions provide passive noise cancellation so you can play for hours or listen to music without fatigue or overheating. All I can say is plug them in, put them on, and feel Travis Scott kick you in the ears. The RIG 500 PRO HC includes a 2-year activation code for Dolby Atmos® for Headphones. Dolby Atmos 3D Surround Sound pulls you into the game with moving audio that sweeps all around and above you. The prepaid activation code included works with Xbox One/Xbox Series X/S or Windows 10 PC.
Here are a few things you can try: • Check that the microphone boom is connected properly to your headset, pressed all the way in. • Check that the microphone boom tip is facing your mouth and not twisted. Refer to your user guide and product images for proper orientation. • Make sure the flip-to-mute microphone is all the way down when active on the mic and all the way up when you want to mute (You will hear beep confirming mute) If you are still having issues, please contact RIG Customer Support via email at firstname.lastname@example.org.
The Dolby Atmos activation code “follows” your account like your digitally purchased games. So if you switch to a new Xbox with the same Gamertag you keep your Dolby Atmos. But if you use another Gamertag you’ll need a new Dolby Atmos license. Hope that helps clarify. If you need more information, you can reach RIG Customer Support via email at email@example.com.
Yes it has surround sound with Dolby Digital. It will require you to download the app for installation.
Hi! The RIG 500 PRO HC does not have mic monitoring or side tone as a built-in feature. You can enable side tone under Sound settings>Recording devices>Listen>Listen to this device on your computer. You could also check your console and see if you can enable mic monitoring from your console settings. Don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have other questions.