Obligor: All obligations under this Plan are the responsibility of GameStop, Inc., except in Florida, Washington, and Wisconsin where the obligations under this contract are the responsibility of GameStop Service Company, LLC. Each of the applicable Obligors have an address of 625 Westport Parkway, Grapevine, TX 76051 and phone number of (800) 883-8895. The obligations of the provider of this Plan are backed by the full faith and credit of the applicable Obligor. Participation by Customer is subject to the approval of Obligor.
A. Failure: The mechanical or operational failure of hardware or software caused by defects in materials and/or workmanship, and, with respect to software, the mechanical or operational failure caused by normal wear and tear.
B. GPG: Game Play Guarantee coverage for software and the sales receipt documenting the purchase of the same, which receipt is incorporated herein by reference.
C. PRP: Product Replacement Plan coverage for hardware and the sales receipt documenting the purchase of the same, which receipt is incorporated herein by reference.
D. Plan: The PRP and/or GPG purchased by You.
E. Product: The hardware and/or software covered by this Plan and purchased contemporaneously with this Plan.
F. You, Your, Customer: The individual who purchased this Plan and the Product.
G. We, Us, Our: the applicable Obligor.
A. PRP Coverage: This PRP will provide for repair or one-time replacement, at Our sole discretion, of the hardware covered by this PRP in the event of a Failure not covered by insurance or any other warranty or service contract.
B. GPG Coverage: This GPG will provide for one-time replacement of the software covered by this GPG in the event of a Failure not covered by insurance or any other warranty or service contract.
Term: The term of this PRP, if applicable, shall begin on the date of purchase of the covered Product, as indicated on Your sales receipt, and will end on either the twelve (12) month anniversary or (24) month anniversary of such date, as indicated on Your sales receipt for a new Product. The term of the GPG, if applicable, begins on the date of purchase of the covered Product, as indicated on Your sales receipt, and will end on the twelve (12) month anniversary of such date.
Limitations of Coverage. This Agreement Does Not Cover:
A. Any product owned or operated outside the United States and its Territories.
B. Repairs and/or service required as a result of any alteration of the Product, repairs not made by Us or the use of supplies not recommended or recognized as industry equivalents.
C. Relocation, installation or reinstallation of any Product.
D. Damage (including rust or corrosion) due to causes beyond Our control including, but not limited to, misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, inadequate power supply, unusual atmospheric conditions, telephone failure, or Acts of God.
E. Expendable item(s), including, but not limited to, batteries and other operating supplies and consumable item(s).
F. Repairs and/or service required as a result of use of non-compatible software or cartridges.
G. Telephone or other lines connecting to the Product.
H. Purely cosmetic scratches, peeling, dents or any other similar damage.
I. Any preventative maintenance.
J. Any product used for rental or commercial purposes.
K. Any failure covered by insurance or any other warranty or service contract.
L. Any pre-existing conditions that occur or arise prior to the effective date of this Plan.
Disclaimers and Limitations of Liability: Our sole responsibility under this Plan shall be limited to providing service for repair or replacement of the Product, at Our election. THE TOTAL LIABILITY UNDER THIS PLAN IS THE PURCHASE PRICE YOU PAID FOR THE PRODUCT; IN THE EVENT THAT THE TOTAL OF ALL AUTHORIZED REPAIRS EXCEEDS THE PURCHASE PRICE PAID FOR THE PRODUCT OR WE, IN OUR SOLE DISCRETION, DECIDE TO REPLACE THE PRODUCT WITH A PRODUCT OF LIKE KIND AND OF EQUAL OR GREATER VALUE, WE SHALL HAVE SATISFIED ALL OF OUR OBLIGATIONS OWED UNDER THIS PLAN. WE SHALL HAVE NO OTHER LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO PARTS OR ANY OTHER COMPONENT OF THE PRODUCT, OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY US. IN NO EVENT SHALL WE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS PLAN, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOSS OF USE OF ANY EQUIPMENT OR ANY DAMAGES RESULTING FROM THE FAILURE OF ANY PRODUCT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY EQUIPMENT, INCLUDING DAMAGES RESULTING FROM SUBSTITUTE PRODUCTS PROVIDED IN ACCORDANCE WITH THIS PROVISION. Our liability for damages resulting from any cause whatsoever, including, but not limited to, our negligence or installation of defective parts or components whether or not such defect was known or discoverable, shall not exceed the actual price paid to Us by Customer for the Product or parts, whichever is less. We shall not be responsible for damages caused by accidents, misuse, misapplication, neglect by Customer or any of his or her agents or employees or as a result of service by any person other than Our representative; placement or operation of the Product in an area that does not comply with manufacturer’s published space or environmental requirements; or improper storage or use of the Product. Some states do not allow the limitation or exclusion of incidental or consequential damages; therefore, the aforesaid limitations(s) or exclusion(s) may not apply to Customer. In the event of a claim or dispute, contact GameStop Customer Service Center toll-free at (800) 883-8895, or in writing at 625 Westport Parkway, Grapevine, TX 76051.
Arbitration: Any and all claims, disputes or controversies of any nature whatsoever (whether in contract, tort, or otherwise, including, but not limited to, statutory, common law, fraud, other intentional tort, property and equitable Claims) arising out of, relating to, or in connection with (A) this Plan; (B) the relationships which result from this Plan; or (C) the validity, scope or enforceability of this arbitration provision, this entire Plan, or any other provision(s) of this Plan (a “Claim”) shall be resolved on an individual basis without resort to any sort of class action by final and binding arbitration before a single arbitrator. The arbitrator selected pursuant to this arbitration clause shall be a lawyer or retired judge with not less than fifteen years’ experience in the practice of law. All arbitrations shall be administered by the American Arbitration Association (“AAA”) in accordance with its Code of Procedure in effect at the time the Claim is filed. Any arbitration initiated under this provision will take place at a location within the federal judicial district in which Customer resides at the time the Claim is filed. The arbitrator will decide whether We or You will be responsible for any fees or expenses of AAA and of the arbitrator in accordance with the Code of Procedure. Any party to the arbitration may seek discovery from any other party to the extent permitted under the Code of Procedure or upon application to the arbitrator, at the arbitrator’s discretion. The arbitrator shall be the sole and exclusive judge of the law and the facts and shall issue a written decision following a hearing held in accordance with the Code of Procedure. This arbitration provision is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C § 1 et seq. If any portion of this arbitration provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this arbitration provision. For the purpose of this arbitration provision, We, Us and Our shall be deemed to include Our parent company, all of its subsidiaries, affiliates, successors and assigns and all of the licensees, agents and employees of any of the foregoing entities. This arbitration provision shall inure to the benefit of and be binding on each of the foregoing persons and entities and on Customer and his or her successors, assigns, agents, trustees and executors. WE AND YOU UNDERSTAND AND AGREE THAT NEITHER WE NOR YOU WILL HAVE ANY RIGHT TO PURSUE ANY CLAIM IN COURT, HAVE A TRIAL BY JURY OR JUDGE, OR INITIATE OR PARTICIPATE AS A REPRESENATATIVE OF OR MEMBER IN ANY CLASS OF PERSONS MAKING OR PURSUING ANY CLAIM.
A. Customer may cancel this Plan at any time for any reason by surrendering it, with the sales receipt, as proof of purchase, to the GameStop or EB Games retail store from which Customer purchased this Plan or by mailing this Plan and the sales receipt to GameStop Customer Service Center, 625 Westport Parkway, Grapevine, TX 76051.
B. Within thirty (30) days of Customer’s purchase date: If Customer cancels this plan within thirty (30) days of its purchase and no claims have been paid, We will refund 100% of the purchase price (as shown on the sales receipt) of this Plan.
C. Thirty-one (31) days beyond Customer’s purchase date: If Customer cancels this Plan after thirty (30) days or if Customer cancels this Plan after a claim had been paid, We will refund the purchase price allocable to the remainder of the term of this Plan prorated on a monthly basis, or any portion thereof, less an administrative fee equal to the lesser of 10% of the purchase price of this Plan or $25.00 and less the cost of any service provided under this Plan.
D. If We cancel this Plan for any reason, other than Customer’s material breach of his or her duties hereunder or a material misrepresentation by Customer, We will refund 100% of the purchase price (as shown on the sales receipt) of this Plan. In the event We cancel this Plan for material breach of duties or material misrepresentation by Customer, the refund shall equal the purchase price allocable to the remainder of the term of this Plan prorated on a monthly basis, or any portion thereof. If We cancel this Plan, We must provide at leasT thirty (30) days prior written notice to Customer’s last known address, with the effective date of cancellation and the reason for the cancellation.
E. A 10% penalty per month shall be applied to refunds not paid or credited to Customer within thirty (30) days of cancellation of this Plan.
F. If this Plan is cancelled for any reason, Customer will retain the remaining balance, if any, of the manufacturer’s warranty.
A. All service under this Plan is on a “carry-in” basis only. To obtain PRP service under this Plan, Customer must bring the Product, this Plan and the sales receipt, as proof of purchase, to a GameStop or EB Games retail store. Customer will not be reimbursed for his or her cost of transporting the Product to obtain service under this Plan.
B. Service will be performed during normal business hours. If the repair service requested by Customer is covered under a PRP, either (i) We will provide Our responsible representative to perform such service, or (ii) We will replace the Product.
C. Customer is not required to perform preventative maintenance to receive service under this Plan.
D. Customer is not entitled to any other product for the Product covered by this Plan.
E. The product or parts used to replace or repair the Product may be new, used or remanufactured, as determined by Us in Our sole discretion.
F. For claim information, call toll-free (800) 883-8895.
Payment and Purchase: This Plan may only be purchased at the time of purchase of the Product.
Assignment: We reserve the right to assign all of Our rights and obligations under this Plan, subject to applicable law, and to subcontract any service to be provided under this Plan. This Plan is not renewable and Customer may not transfer his or her rights and obligations under this Plan to any other party.
Entire Agreement: This Plan and Your sales receipt incorporated herein represent the entire agreement between You and Us. No oral statements or other written representation amends, alters, or modifies the terms and conditions of this Plan.
Choice of Law: This Plan shall be construed under and governed by the internal laws of the State of Texas without regard to its principles of conflicts of law. With respect to those states that deem Section 6 (Arbitration) invalid or unenforceable, any legal action, suit or proceeding arising out of or relating to this Plan shall be instituted in any federal court in the Northern District of Texas or in any state court in Tarrant County, Texas.
California Only: Informal dispute resolution is not available. If You cancel this Plan within thirty (30) days of receipt of this Plan, You shall receive a refund equal to 100% of the purchase price paid, as shown on Your sales receipt, for this plan.
Connecticut Only: In the event of a dispute with Us, Customer may contact State of Connecticut, Insurance Department, P.O. Box Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the Product, the cost of repair of the Product, and a copy of this Plan. You may cancel this Plan if You return the Product or if the Product is lost, sold, stolen or destroyed.
Florida Only: The rate charged for this service contract is not subject to regulation by the Florida Office of Insurance Regulation.
Georgia Only: This is not a contract of insurance. This agreement does not cover any pre-existing conditions that were known or that should have been known to You that occur or arise prior to the effective date of this Plan. If You cancel after thirty (30) days of receipt of this Plan, You will receive a pro rata refund of the purchase price. Written notice of cancellation and cancellation of this Plan will comply with Section 33-24-44 of the Code of Georgia. We will only cancel the service contract for fraud, material misrepresentation, or nonpayment. Claims paid shall not be deducted from any refund owed as a result of cancellation by Us. Any refund owed and not paid as required is subject to a penalty equal to 25% of the refund owed and interest of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund. Any decision rendered in accordance with the Arbitration section of this Plan is not binding on You. Any legal action, suit or proceeding arising out of or relating to this Plan shall be instituted in any federal or state court having jurisdiction of the customer’s residence. Our obligations under this Plan are insured by Travelers Casualty & Surety Company of America, 499 Thornall Street, Edison, NJ 08837; You may contact the Bond Department of the surety at that address, or at phone number (800) 442-5806. Should we fail to pay a claim or issue a refund within sixty (60) days after the filing of a proof of loss, then You are entitled to file a direct claim with this insurer.
Illinois Only: This Plan does provide coverage for Failure caused by normal wear and tear.
Michigan Only: If performance under this Plan is interrupted because of a strike or work stoppage at Our place of business, the effective period of this Plan shall be extended for the period of the strike or work stoppage.
Nevada Only: No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation of this Plan. If this Plan has been in force for a period of seventy (70) days, We may not cancel before the expiration date of the Plan term or one (1) year, whichever comes first , unless: (i) You fail to pay any amount due; (ii) You are convicted of a crime that results in an increase in the service required under the Plan; (iii) You engage in fraud or material misrepresentation in obtaining this Plan; (iv) You commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan that substantially and materially increases the service required under this Plan; or (v) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time You purchased this Plan. In the event We cancel this Plan, We may not charge a cancellation fee. This Plan will be construed under and governed by the laws of the state of Nevada. In the event You are not satisfied with the manner in which We are handling a claim under this Contract, You may contact the Nevada Commissioner of Insurance by calling the following toll-free telephone number: 888-872-3234.
New Hampshire Only: In the event You do not receive satisfaction under this contract, You may contact the New Hampshire Department of Insurance at 21 South Fruit Street, Suite 14, Concord, NH 03301, phone number (800) 852-3416.
New Mexico Only: If this Plan has been in force for a period of seventy (70) days, We may not cancel before the expiration of the Plan term or one (1) year, whichever comes first, unless: (i) You fail to pay any amount due; (ii) You are convicted of a crime that results in an increase in the service required under the Plan; (iii) You engage in fraud or material misrepresentation in obtaining this Plan; or (iv) You commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan that substantially and materially increases the service required under this Plan.
North Carolina Only: You understand that the purchase of this Plan is not required to purchase or to obtain financing for the Product. We may not cancel this Plan except for nonpayment by You or for Your violation of any of the terms and conditions of this Plan.
South Carolina Only: If Customer has any questions regarding this Plan, or a complaint against Us, Customer may contact the South Carolina Department of Insurance at 300 Arbor Lake Drive, Columbia, SC 29223, (800) 768-3467.
Texas Only: If Customer has any questions regarding the regulation of Us or a complaint against Us, Customer may contact the Texas Department of Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, TX 78711, (800) 803-9202.
Utah Only: Coverage afforded under this Plan is not guaranteed by the Property and Casualty Guaranty Association. After this Plan has been in effect for sixty (60) days, We may cancel this Plan only for the following reasons: (i) nonpayment of premium; (ii) material misrepresentation; (iii) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering into the Plan; or (iv) substantial breaches of contractual duties, conditions, or warranties. The notice of cancellation must be in writing to You at Your last known address and contain all of the following: (i) the Plan number; (ii) the date of notice; (iii) the effective date of the cancellation; and (iv) a detailed explanation of the reason for cancellation.
Wisconsin Residents: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. You may cancel this Plan within thirty (30) days after receipt of the Plan and receive a full refund of the purchase price paid. Claims paid or the cost of repairs shall not be deducted from any refund owed under this Plan. In the event of a claim, proof of loss should be furnished by You to Us as soon as reasonably possible. Failure to furnish such notice of proof within the time specified or the failure to obtain preauthorization for claim service does not invalidate or reduce a claim unless We are prejudiced by such a failure. We may only cancel this Plan for material misrepresentation, a substantial change in the risk assumed, or a substantial breach of contractual duties, conditions or warranties. In the event of a total loss of property covered by this contract that is not covered by a replacement of the property pursuant to the terms of this contract, You are entitled to cancel this Plan and receive a pro rata refund of any unearned provider fee, less any claims paid. The Arbitration provision of this Contract is amended as follows: TO RESOLVE DISPUTES, YOU MAY CHOOSE EITHER BINDING ARBITRATION, PURSUANT TO THE ARBITRATION PROVISION OF THIS PLAN, OR SMALL CLAIMS COURT. BY AGREEING TO THIS PLAN, YOU AND WE WAIVE THE RIGHT TO HAVE DISPUTES RESOLVED THROUGH COURTS OF GENERAL JURISDICTION, THE RIGHT TO TRIAL BY JURY, AND TO PARTICIPATE IN CLASS ARBITRATIONS AND CLASS ACTIONS.
Wyoming Only: Arbitration of any claim or dispute arising under this Plan shall be initiated in and conducted in compliance with and pursuant to the Wyoming Arbitration Act. Any legal action, suit or proceeding arising out of or relating to this Plan shall be instituted in any federal or state court having jurisdiction of the customer’s residence.
COVERAGE SUMMARY. The term of this Plan begins on the date of purchase. The sales receipt showing the purchase of the Product and this Plan must be attached to this Plan to receive coverage.
Your rights and obligations under this Plan may vary in different states. GSPRP/GPG001 (Rev. 12/18)
Usually ships in 24 hours
Due to Lithium Battery Restrictions, only one item per order.
Due to Lithium Battery Restrictions, some shipping options are unavailable.
PS4 Pro gets you closer to your game. Heighten your experiences. Enrich your adventures. Let the super-charged PS4 Pro lead the way.**
More DetailsLess Details
Dynamic 4K Gaming & 4K Entertainment
Spectacular graphics - Explore vivid game worlds with rich visuals heightened by PS4 Pro.**Enhanced gameplay - Support for faster frame rates delivers super-sharp action for select PS4 games.**One unified gaming community - Compatible with every PS4 game. Play online with other PS4 players with PlayStation® Plus.***Extraordinary entertainment - With up to 4K streaming and 4K auto-upscaling for video content.****
PlayStation 4 Pro 1TB System - White is rated
4.6 out of
Rated 1 out of
White ps4 proWhen we bought it and got it home hooked it up and started down loading games the fan would rev up like a jet engine getting ready for take off and say shut down over heating and we tried it multiple times but kept doing it so we took it back and got a standard ps4 with 1tb and happy with it
Date published: 2019-08-11
Rated 2 out of
Alex good from
Ps4 pro whiteIt’s fan is really loud hard to tune out while playing and when on a headset other players complain about the sound of the fan and the controller that GameStop gave me for this is broken and twitches in game movement not too happy
Date published: 2019-08-09
Rated 5 out of
Sekiro 61989 from
Amazing ps4Really clean works really well so far its been a week or two no issues yet
Date published: 2019-08-04
Rated 1 out of
Robert II from
DisappointingI was specifically seeking a white PS4 system. The system I was sold was yellowed and showed many signs of physical damage including scratches and missing plastic chips. Additionally, the controller was not white, but grey/blue camouflage. System was returned next day.
Date published: 2019-07-16
Rated 3 out of
Good for exclusives, but lacks power and has flawsWe have 2 pros. While the console is great for exclusives, when it goes is compared with our Xbox one x it falls shorts in texture detail, stability, and true 4k resolutions.The fan and cooling system is also lacking and over heating happens on long game days. you can notice the lack of true 4k resolution (our darn tv will notify the res changed mid game and some tvs need to turn that notice off or you get messages it's often shifting for m1/4 the 4k to 1/2. Pro is a step up from the reg ps4, but not able to compete as well as the xbox one x or pc. However some exclusives are still worth playing. There is also lock up issues and glitches in the os.
Date published: 2019-07-12
Rated 3 out of
OverheatPlays really well graphics are outstanding to where you can see the Sweat dripping from charectors and the detail is amazing on a 4k, however the fan is so load and overheats I ajd to get a cooling fan just to help reduce the noise
Date published: 2019-07-11
Rated 1 out of
Disappointed Customer3000 from
PS4It was in such bad shape and missing parts that I needed to return it! Very disappointing. Should not have been taken in as a trade-in let alone sold as preowned. Very upsetting.
Date published: 2019-07-05
Rated 5 out of
J Man 27 from
Ps4 Pro is a great 4K gaming consoleBest console ever!! I absolute love the white color of the ps4 it looks really good. 4K gaming is awesome on this console. Very happy with my purchase.
Not even close, I got the pre owned refurbished and it was rough, missing the rubber feet and the hard drive door and since I got the white one it’s all marked up, very displeased with the condition.
Answered by: 337z
Date published: 2018-12-08
Do you get The Box That says PS4 Pro and do you get a controller?
Asked by: APersonWhoWantsAPS4Pro
Former Gamestop employee here. You get everything you need to run the console. That means that you will get a power cable, HDMI cable, controller and charge cable for the controller as well as the console. It is packaged in a pre-owned Gamestop box
Answered by: Been There
Date published: 2019-01-30
What is the difference between the ps4 pro and the regular ps4
Asked by: Mookiehoe
First the design of the console second the joy stick once you install it and download all your games the graphics are outstanding
Answered by: DiorIzMe
Date published: 2018-11-29
Can this system still work on a NON 4k tv??..Also can you still purchase a protection plan on a Pre-owned system??
Asked by: gamma787
Yes it will still work without a 4k tv, the 4k just will enhance gameplay/graphics. And yes, if you purchase it from Gamestop pre-owned you can opt in for a 1 to 2 year protection plan for a small charge to protect your console from pretty much anything i definitely would recommend adding that protection.
Answered by: NekoOni
Date published: 2019-06-10
Are there any scratches or physical damages to the console?
Asked by: thiccachu
When buy used or refurbished you always got to expect some sort of physical damage. But the ones I have bought has not had any scratches. But before you buy a used one you can always look at the machine before buying that what I did
Answered by: Will1981
Date published: 2019-05-29
Does it come with the dualshock controller?
Asked by: Vinicius Kuhn
Yes. May not come with a white one. Mine was black. But it will come with one