Pre-Ordering with Pick Up At Store

Benefits of Pick Up At Store Pre-Order

How to Pick Up At Store a Pre-Order

Just add eligible pre-orders to your cart using the "Add to Cart" button. When asked to select a shipping address during the checkout process, you have the option to "Add a Store" to your list of addresses. Entering your Zip code will provide a list of local GameStop locations. Choose a store and it will be added to your address book.


You will be required to remit payment at the store when you pick up the product. Our stores accept Visa, MasterCard, American Express and Discover credit cards. GameStop gift cards, ATM or debit cards are also accepted. If paying by credit or debit card, both the card and the authorized user of the card must be present.

Required at Time of Pickup

For identification purposes at the time of pickup, please bring a copy of your order confirmation page or email and a valid driver's license or other government-issued identification.


Pick Up At Store for Pre-Orders is available only on select products that we anticipate will be stocked in all stores and delivered on roughly the same date. Pick Up At Store is currently only available within the United States on

Changes to Your Pre-Order

To cancel or change a Pick Up At Store Pre-Order, please contact the store at least one day after your order has been placed. You must visit the store in person to cancel your reservation. order status will not reflect these changes.

Product Pickup

As release dates change frequently, we cannot guarantee arrival dates. You will be contacted by the store, at the phone number you provide, when the product arrives and is available for pickup. Items not picked up within 48 hours may not be available due to the high demand for new releases. Your name will be placed on a waiting list at your request, and we will contact you when we receive more. If the product is not picked up within 48 hours, you authorize us to charge you a $5.00 fee to cover the cost of shipping and handling to the store.

Pick Up At Store Pre-Ordering Deadline

The ability to select Pick Up At Store for Pre-Orders is removed 24-48 hours before release, so pre-order early.

Item Limits

GameStop reserves the right to limit quantities pre-ordered and may cancel pre-orders at its discretion.

Promotional Bonus Items

Some pre-ordered products are bundled with promotional bonus items, such as T-shirts or key chains. Quantities of promotional items are limited, so you should check with your local store for availability. For high-value bonus items available before the release of a product, like a free game with a pre-order, you may be required to place an additional deposit at your local store.

Still have Questions?

If you didn't find what you needed here, please click here to send us an email or call (800) 883-8895. Hours of operation are 8:00 a.m.-8:00 p.m. (CST) 7 days a week.