How do I check my gift card balance?

If you would like to inquire about the balance on your GameStop gift card, please visit our gift card page.

What is your return policy?

1. Most products ordered from can be returned directly to our warehouse or to a GameStop store, subject to certain guidelines. See the Return Policy for full details.

2. Returns are acceptable for items:

  • Returned no more than 30 days from the date on the packing slip.
  • New items that are unopened and in original packaging.
  • Pre-owned items in their original condition.

3. We do not accept returns for items that are damaged, played, or missing parts or items that were sold as part of a bundle, unless the complete bundle is returned.

I need a proof of purchase

*Please be aware that GameStop will only provide proof of purchase information to manufacturers and to law enforcement.*

I would like to use my Manufacturer Warranty, but I need to provide proof of purchase.

Please contact the manufacturer first to verify eligibility of your warranty, and to start a service request.

Once you have been given your service request number (Sony) or your reference number (Microsoft), please proceed to fill out this form and we will forward your proof of purchase information directly to the manufacturer.

The Manufacturer will then contact you at this time.

I have filed a police report for my stolen product, but I need to provide proof of purchase.

Please provide these instructions to the Officer assigned to your case.

1. Please send a request via fax or email (817-424-2062, from your police department, and include the following information:

  • Officer's first and last name
  • Badge number
  • Officer's phone number
  • Case number
  • Reason for requested information
  • Police Report
  • Officer's first and last name
  • Description of what is being requested. Please include all available information, i.e. guest name, Power Up account number, dates, purchase location, serial numbers, product type, etc.

2. PLEASE NOTE: Incomplete information or deviation from these instructions may delay or halt processing of the request.

Where's my order? How do I update or cancel my order?

To track or update an order, visit the Order History page and sign in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level, or cancel an order.

If you placed your online order in a GameStop store, visit the Guest / In-store Orders to find your order.

Payment for Pick Up At Store Pre-Orders

You will be required to remit payment at the store when you pick up the product. Our stores accept Visa, MasterCard, American Express, and Discover credit cards. GameStop gift cards, ATM, or debit cards are also accepted. If paying by credit or debit card, both the card and the authorized user of the card must be present.

How do I reset my password?

Please visit the Forgot Password page to reset your password. You should receive a link to reset your password within 15 minutes. Please do not request multiple reset password emails, as you may receive an invalid link.

What do I do if my order is under review?

In order to protect our guests, some orders are held for review prior to being processed. Most orders held for review are released within 24 hours, and if we need any additional information from you, we will call or email you.