Sony Downloadable Content

I'm receiving an "Invalid Voucher Code" error message after redeeming my digital code.

If you are experiencing issues redeeming your code, please note that new titles are generally made available on the PlayStation Store between 1pm-6pm PST. For the latest updates, please check the PlayStation Blog.

I entered my code for redemption, and received a "This code has already been redeemed" message.

Please first verify that your content has not already started downloading or is not already downloaded.

PS3/PS4:

  • From the home screen, navigate to the PlayStation Store screen.
  • On the home page of the PlayStation Store, navigate and click on "Downloads"
  • From the Downloads page, you should see all of your most recent game/content downloads.

If you still cannot locate your content, please contact Sony guest support at (800) 345-7669 to verify the status of your digital content code.


Xbox Downloadable Content

I entered my code for redemption, and received a "This code has already been redeemed" message.

Please first verify that your content has not already started downloading or is not already downloaded.

Xbox 360:

  • From the home dashboard press the Xbox Guide button on your controller. This will pull up the Xbox Guide menu.
  • Navigate to the Games & Apps tab, and select "Active Downloads". This will pull up any content that is currently downloading.
  • If nothing appears in your active downloads, navigate back to Games & Apps and select "My Games". This will take you to your current digital game library.

Xbox One:

  • From the home dashboard, navigate to the "My Games & Apps"
  • Hover over the Game tab. This will display all of your current downloaded games in your library.

If you still cannot locate your content, please contact Xbox guest support at (800) 469-9269 to verify the status of your digital content code.