Tracking and Updating Orders

To track an order, visit the Order History page and sign in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level, or cancel an order.

If the self-service option you need is unavailable, please send us an email or call 1-800-883-8895. Hours of operation are 8:00 a.m.-8:00 p.m. (CST) 7 days a week. If your order has already been processed it may be too late to make changes.

Why did I receive the product before the tracking number
was made available?

Occasionally, we ship new release products before tracking numbers and order statuses are loaded into our system. We try to get every game into your hands as soon as possible. To accomplish this, we sometimes use external resources that ship the product directly from the source, thereby eliminating extra handling time. Our systems are updated as soon as we get the data back from the external resource, which is sometimes well after your product has been shipped. When time is of the essence, we place the priority on getting the product to you rather than updating our records because, in the end, getting the product to you is what it is all about.

► Return to Help Center