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Gift Card Terms and Conditions


These Gift Card Terms and Conditions (“Gift Card Terms”) apply in addition to the Conditions of Use, Terms and Conditions and Privacy Policy on the GameStop.com website, which are expressly incorporated herein (collectively “Terms”). This gift card (“Gift Card”) is redeemable only for the purchase of merchandise in (which does not include third-party gift cards) the U.S. at GameStop, ThinkGeek, EB Games, Babbage’s, and Planet X stores, and online at GameStop.com (collectively “GameStop”). Gift Card does not expire or impose any fees for non-use. Use or acceptance of Gift Card constitutes acceptance of these Terms. To obtain your Gift Card balance, visit www.gamestop.com or call 1-888-818-2915.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THE "DISPUTE RESOLUTION" SECTION BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS OR CLASS ACTIONS OF ANY KIND.

Not Refundable, Not Returnable, and Not for Resale
Except where required by law, Gift Card may not be returned, redeemed for cash, or applied as payment on any account, and will not be replaced if lost or stolen.

Validity
Gift Card is only valid if it is obtained from GameStop. Gift Card obtained from unauthorized sellers or resellers may not be honored. By purchasing a Gift Card, you are certifying and representing to GameStop that the activities in connection with which the Gift Card will be used will comply with these Terms and all applicable laws, rules and regulations, and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair or in any way that is harmful to GameStop or consumers. GameStop reserves the right to void or deactivate the Gift Card if it is used in violation of these Terms.

You may not purchase or obtain (i) any card with a balance over $2,000, or (ii) multiple cards with an aggregate balance of over $10,000 in one day.

Limitation of Liability
GameStop is not responsible for any unauthorized use of the Gift Card. The Gift Card is not a credit card or a debit card and carries no warranties, express or implied. In the event Gift Card is non-functional, your sole remedy and GameStop’s sole liability will be the replacement of such card. If you live in a jurisdiction that disallows limitations of liability on implied warranties or conditions, or disallows the exclusion or limitation of damages, then this disclaimer may not apply to you, and you may have additional rights.

You agree to defend, indemnify and hold GameStop (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of your use of Gift Card or violation of any of these Terms.

Gift Card is issued by and represents solely the obligation of Marketing Control Services, Inc. (a Virginia corporation), which reserves the right to change these Terms at any time. GameStop reserves the right to update its Terms at its discretion. Updates to these Terms will be posted on this page. Check back regularly to review updates. Marketing Control Services may assign its obligations with respect to Gift Card at any time, in which case the assignee(s) shall become the sole obligator to the cardholder.

Promotional Use
Purchase of Gift Card never counts towards promotional totals (e.g. $10 off of $30). In order to take advantage of those promotions, customers must buy merchandise. Purchase of Gift Card does not accrue PowerUp Rewards Points.
Gift Card may be used as personal or business gifts. The use of Gift Card in connection with GameStop’s name or logo for promotional activities is strictly prohibited.

Third-Party Gift Cards
Where purchase of third-party gift cards may be permitted through GameStop, those third-party gift cards may be governed by additional terms. Please contact the third-party gift card provider for additional terms and policies.

Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND GAMESTOP CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND GAMESTOP TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU WILL NOT BE ABLE TO BRING A CLASS, COLLECTIVE, OR REPRESENTATIVE LAWSUIT IN A COURT OF LAW BEFORE A JUDGE OR JURY OR TO APPEAL DECISIONS CONCERNING ANY DISPUTE THAT MAY ARISE WHICH IS COVERED BY THE ARBITRATION AGREEMENT AND ARE INSTEAD AGREEING TO SUBMIT ANY SUCH DISPUTE SOLELY ON YOUR OWN BEHALF TO AN IMPARTIAL ARBITRATOR.

INFORMAL RESOLUTION: You and GameStop will first attempt to resolve any claim informally. Accordingly, neither you nor GameStop may start a formal arbitration proceeding for at least 60 days after one party notifies the other party of a claim in writing. As part of this informal resolution process, You must deliver Your written notices via hand or first-class mail to us at GameStop, Attn: Guest Care, 625 Westport Parkway Grapevine, Texas 76051.

GOVERNING LAW: You and GameStop agree that these Terms and any Dispute you may have with GameStop, will be governed by federal law and the Federal Arbitration Act as to arbitration issues and the law of the State of Texas for all other issues, without reference to the principles of conflicts of laws thereof. You agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) and Uniform Computer Information Transactions Act (UCITA), as adopted by any state, are specifically excluded from application to this Agreement.

WE BOTH AGREE TO ARBITRATE: You and GameStop agree to resolve any dispute between you and GameStop or its affiliates (“Dispute”) through final and binding arbitration, with two exceptions. First to the extent you have in any manner violated or threatened to violate our intellectual property rights (for example, trademark, trade secret, copyright, or patent rights) or to the extent that you believe we have violated or threatened to violate your intellectual property rights. Under such circumstances we or you may bring a lawsuit solely for injunctive relief to stop intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. Second, you may bring any matter within the jurisdiction of a small claims court or similar court in which you seek less than $10,000 in a small claims court or similar court on an individual basis without a class action.

WHAT IS ARBITRATION: You and GameStop mutually agree to forego the delay and expense of using a court of law and choose instead to benefit from the speedy, economical, and impartial dispute resolution procedure of using binding arbitration for Disputes that arise between You and GameStop, its related and affiliated companies, successors, and assigns; and/or any current or former employee, officer, or director of GameStop or any related or affiliated company. Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced. You and GameStop agree that this Dispute Resolution Section is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and will survive even if these Terms terminate. Any revision to or termination of the Terms that modify or terminate this Dispute Resolution Section shall not apply to a pending arbitration, to any claim that accrued prior to the modification or termination, or to any claim that the asserting party knew about prior to the modification or termination, except as may be required by applicable law.

WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between You and us in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND GAMESTOP WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.

NO CLASS ACTIONS: Except as otherwise required under applicable law, You and GameStop agree to arbitrate any Dispute only on an individual basis and hereby waive any right to bring, participate in, or receive money or any other relief from any representative, class, consolidated, or collective proceeding (“Class Action Waiver”). No party may bring a claim on behalf of other individuals, and no arbitrator hearing any claim under these Terms may: (a) without the consent of all parties, combine more than one individual’s claim or claims into a single case; (b) order, require, participate in, or facilitate production of class-wide contact information or notification of others of potential claims; or (c) arbitrate any form of a class, collective, consolidated, representative, or private attorney general proceeding.

WHO DECIDES WHAT CAN BE ARBITRATED: If a party violates the agreement to arbitrate by commencing an action asserting a Dispute in a court of law, then the court (and not an arbitrator) shall have the authority to resolve any disputes about the interpretation, formation, existence, enforceability, validity, and scope of this Dispute Resolution Section. If a party complies with the agreement to arbitrate and files for arbitration without filing a complaint in a court of law, then the arbitrator shall have the authority to resolve any disputes about the interpretation of this Dispute Resolution Section for purposes of discovery or the merits of the underlying claim, but shall have no authority to resolve any disputes about the formation, existence, enforceability, or validity of this Dispute Resolution Section, including the Class Action Waiver.

WHAT ARE THE ARBITRATION RULES, PROCEDURES, AND COSTS: To initiate arbitration, the party desiring to pursue a legal dispute must prepare a written demand setting forth the claim(s) and deliver the written demand within the applicable statute of limitations period by hand or first class mail to the AAA and us at GameStop, Attn: General Counsel, 625 Westport Parkway Grapevine, Texas 76051. You and GameStop agree that the arbitration shall be administered by the American Arbitration Association (“AAA”) before a single arbitrator mutually agreed upon by the parties, and if the parties cannot agree within thirty (30) days after names of potential arbitrators have been proposed, then by a single arbitrator who is chosen by AAA. Except to the extent that they are modified by the rules below, if You are an individual person, the AAA Consumer Arbitration Rules that are in effect at the time of the filing of the demand (and that are available at https://www.adr.org/sites/default/files/Consumer_Rules_Web_0.pdf) will apply.

The parties agree that the applicable AAA rules are modified as follows:

(a)        Any arbitrator must be neutral as to all parties. Standards for the recusal of an arbitrator shall be the same standards under which trial judges are recused under Texas law. Unless you prefer otherwise and GameStop agrees, the arbitration shall be conducted in the county in which you reside. Or if that is not practicable, in an adjacent county as determined by AAA.

(b)        No party is entitled to its attorneys’ fees, except as may be awarded in a matter authorized by and consistent with applicable law.

(c)        All discovery shall be subject to any and all objections available under FRCP 26(b). Each party shall avoid broad or widespread collection, search, and production of documents, including electronically stored information (“ESI”). If a compelling need is demonstrated by the requesting party, the production shall: (i) be narrowly tailored in scope; (ii) only come from sources that are reasonably accessible without undue burden or cost; and (iii) be produced in a searchable format, if possible without undue burden or cost, and which is usable by the receiving party and convenient and economical for the producing party. Where the costs and burdens of the requested discovery outweigh its likely benefit, considering the needs of the case, the amount in controversy, and the importance of the discovery in resolving the issues, the arbitrator shall deny such requests or order production on condition that the requesting party advance to the producing party the reasonable costs involved in making the production, subject to the allocation of costs in the final award.

(d)        The arbitrator shall have the authority to award the same damages and other relief that would have been available in court pursuant to the law governing the Dispute(s).

(e)        Either party shall have the right to file motions to dismiss and motions for summary judgment/adjudication.

(f)        The arbitrator shall have the authority to issue an award or partial award without conducting a hearing on the grounds that there is no claim on which relief can be granted or that there is no genuine issue of material fact to resolve at a hearing.

(g)        The Federal Rules of Evidence shall apply to all arbitration proceedings.

(h)        The arbitrator must issue a decision in writing, setting forth in summary form the reasons for the arbitrator’s determination and the legal basis therefor.

(i)        The arbitrator’s authority shall be limited to deciding the case submitted by the parties to the arbitration. Therefore, no decision by any arbitrator shall serve as precedent in other arbitrations except to preclude the same claim from being re-arbitrated between the same parties.

(j)        The parties may settle any dispute on a mutual basis without involvement of the arbitrator.

(k)        If You initiate arbitration, You will pay the first $250, and GameStop will pay all other filing, administrative, or hearing fees. If You are an individual person and GameStop initiates arbitration, GameStop will pay all filing, administrative, and hearing fees. Regardless of which party initiates arbitration, You will remain responsible for Your attorneys’ fees and costs unless the law governing the Dispute(s) provides for an award of attorneys’ fees and costs and the arbitrator determines as part of the arbitration award that You may recover a certain amount of attorneys’ fees and costs.

If any term or condition in this Dispute Resolution Section is determined to be unenforceable or in conflict with a mandatory provision of applicable law, it shall be construed to incorporate any mandatory provision, or the unenforceable or conflicting term or condition shall be automatically severed and the remainder of this Dispute Resolution Section shall not be affected. Provided, however, that if the Class Action waiver is found to be unenforceable, then any claim brought on a class, collective, or representative action basis shall be adjudicated exclusively in the state and federal courts located in the County of Tarrant, Texas, which shall be the exclusive forum for such claims. You waive any and all objections to the exercise of jurisdiction over You by such courts and to venue in such courts.

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