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Gift Card Frequently Asked Questions

To check the balance on a gift card or trade credit card, you will need the card number as well as the PIN. Both numbers are located on the back of your gift card or PowerUp Rewards™ Card. For digital gift certificates, you can find the card number and PIN in the email that was delivered to you. Enter your card number and PIN on the Balance Inquiry page to check your available balance.

Gift cards, digital gift certificates, trade credit and PowerUp Rewards™ cards containing store credit can only be redeemed in the U.S.at GameStop.com and GameStop store locations. Your gift card cannot be used to purchase other GameStop gift cards or any other 3rd Party currency that GameStop sells (PlayStation Network Cards or other retailers). All other products are available to purchase.

Yes, ThinkGeek gift cards can be used just like a GameStop gift card at GameStop stores or online.

A gift card is like cash. If lost or stolen, it cannot be replaced without the original sales receipt or a receipt from a transaction the card was used on. These receipts will have the card’s account number and the amount on the card. For online transactions, you can use a printout of the order confirmation that the card was used on. In either case, a store associate will contact our Document Control Department with that information so the amount can be transferred to a new card.

There is no expiration date for GameStop gift cards.

Unfortunately, GameStop gift cards, trade cards and PowerUp Rewards™ cards cannot be refunded or redeemed for cash (as stated on the back of the card) except where required by law.

Physical gift cards are sold on GameStop.com and in US GameStop stores. If ordered from GameStop.com, physical gift cards are delivered via First Class U.S. Mail within one to two weeks. Digital gift certificates are sold on GameStop.com and can be redeemed online at GameStop.com or redeemed in US GameStop stores. Digital gift certificates are delivered via email within 48 hours of processing (excluding major holidays), and can also include a gift message.

Just enter the card or account number and PIN on the payment page during the checkout process. To use your gift card, trade credit, or PowerUp Rewards™ card online, it must have a scratch-off PIN. This PIN is located on the back of eligible gift cards. If your gift card does not have a four-digit PIN along with the 19-digit Gift Card number, you can only use the gift card at a GameStop store. The digital gift certificate number and PIN can be found in the email sent to the recipient.