We value our customers and are committed to providing quality support when things do not go as planned. Our return policies are described below. To process a return in-store, an in-store receipt or GameStop.com order number is required.
Except as provided below, unopened new products, including new software, hardware, accessories, collectibles, and unworn apparel (with tags attached) are returnable within 15 days of purchase. Unopened “special” or “collector” editions of video game software and hardware are returnable within 7 days of purchase. PCs, and their components and accessories, laptops, TVs and monitors may be returned within 7 days of purchase and are subject to a 5% restocking fee. Steam Decks may be returned opened or unopened within 14 days of purchase. Pre-owned products can be returned for a full refund within 7 days of purchase.
Any product purchased between 11.19.23 and 12.24.23 may be returned with receipt by 1.13.24. Products must be in resale condition. Package for new product must be unopened. (Not available for trading cards, clearance, DLC/POSA purchases, and PRO memberships.)
The following items are not eligible for a return or exchange and are considered “final sale” at time of purchase: Trading cards, blind items, clearance products, seasonal products, consumable products, Game Informer Magazine issues, individual bundle components, digital products, POSA cards, gift cards, and bundles containing digital products.
Defective Exchange Policy
Defective merchandise (other than PCs, and their components and accessories, laptops, TVs and monitors) can be exchanged within the return window for an identical replacement. Pre-Owned defective items can be exchanged within 15 days (excludes Pre-Owned PC). Pre-owned Tech (i.e., phones and other tech devices) can be exchanged through Customer Service only. For defective PCs and their components and accessories, laptops, TVs and monitors, customers must contact the manufacturer directly to inquire about a refund or exchange of these items (manufacturer contact info can be found by calling GameStop support at 1-800-883-8895). If an identical replacement is not available, a store-credit may be offered at GameStop’s discretion.
A Pro Member may benefit from the following exceptions to the return policy: (1) Unopened new software and hardware are returnable within 30 days of purchase; (2) Pre-Owned defective items can be exchanged within 30 days (excludes Pre-Owned Tech and Pre-Owned PC); (3) Pro Members may cancel their membership and receive a full refund within 2 days of purchase of the Membership if the Member has not used any of the Pro benefits, including discounts, subject to certain conditions.
You can return most items in-store or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. Pre-owned Tech (i.e., phones and other tech devices) are returnable only via calling customer service. All video game console returns are subject to a $14.99 return shipping fee.
Items purchased online that exceed $500 cannot be returned in store. Items returned should be returned with all applicable components and original packaging. Items purchased in-store must be returned in-store. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy. Orders shipped to PR, HI, or AK are eligible for in-store return only.
GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. GameStop retains final authority to accept or decline any item that is eligible for return. Under no circumstance will GameStop accept return of an ineligible item. GameStop may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. GameStop also reserves the right to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Claims for “Lost in transit” or “Delivered but not received” orders must be submitted within 60 days of shipment date. Refunds of payments made in connection with Xbox All Access can be completed for the balance paid only. Any refunds will be provided in the form of a check from Citizens One Financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable. Exchanges are available for the same model of the console for 30 days under GameStop’s standard exchange policy and under the Microsoft Warranty for up to one year.
Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges.
Customers that participate in a “Buy Now Pay Later” offering, such as those offered by PayPal, in connection with the purchase of any product, shall be entitled to a refund for such product in accordance with the other terms of this Return Policy. However, any such refund will not affect the customer’s obligation to make installment payments to PayPal.