Player members receive 10 points for each dollar spent.
Pro members received 20 points for each dollar spent.
Pro members may earn points for additional activities associated with our loyalty program.
Points can be stockpiled for use at your convenience or auto redeemed at each threshold of 5,000 points for a $5 coupon.
Stockpiled points can be redeemed for coupons that may be used in-store or online. Be sure to read the coupon details for questions on its use.
Each coupon has an expiration date.
Redeemed points or offers are non-refundable.
To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option herehere.
GameStop does not currently ship to locations outside of the U.S.
Guests from Canada may enjoy shopping at EBGames.ca.
To ensure your item is delivered securely, your FedEx delivery driver will require a signature from someone at your home when delivering the package.
Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.
If you’re not able to be home for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup.
To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com.
Delivery times to military locations are outside of our control. Delivery times may vary, often taking longer than expected.
NOTE: Expedited shipping is not available for APO/FPO addresses.
If you missed your delivery, carriers may place a missed delivery notice on your door or mailbox with instructions to pick up or redeliver your package. If no notice was left behind, or you have issues with the carrier, please contact Customer Service.
We value our customers and are committed to providing quality support when things don't go as planned. Gamestop returns are simple and free. Start your return online, in store, or Call 1-800-883-8895 MON-SAT: 8 AM – 10 PM CT; SUN: 8 AM - 8 PM CT.
Unopened products or opened accessories may be returned within 30 days.
Apparel can be returned unworn with tags within 30 days.
Defective products may be exchanged for the same item within 30 days.
Pre-Owned Merchandise can be returned for any reason within 7 days.
Digital content, Gift Cards and POSA cards are not eligible for return.
Products purchased while on sale or through special promotions may be subject to additional restrictions.
If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.
DLC is non-refundable.
If you have questions, please contact Customer Service.
Balance inquiries require the 19-digital card number and 4-digit PIN.
Xbox All Access
There is no application, annual, late or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus. XAA credit includes 0% interest for 24 months.
Refunds can be completed within GameStop’s return policy for the balance paid only. Any refunds will be provided in the form of a check from Citizens One financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable.
Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.
If you received an error message saying Citizen’s One is unable to process your request, please contact them at www.citizensone.com or call Citizens One at 1-888-622-0173.
PowerUp Rewards Credit Card
Manage your account, check your balance, or make a payment on the PowerUp Rewards Portal here, or call 1-855-497-8168.