Frequently Asked Questions

PowerUp Rewards Program

Pro Members enjoy a lot of great benefits. One of the new, most exciting benefits is early access to new console drops and sales. But that’s not all. Right out the gate, Pros earn 10,000 in Welcome Points (that’s $10 in rewards). Plus, every month you’ll receive a $5 Reward Certificate (that’s $60/year), exclusive access to events, GameInformer content, 20 points per $1 spent on most items, 10% more on trade-ins, and more. Click here for more details

Points are the currency of the PowerUp Rewards program. Pros get 10,000 points just for enrolling or renewing and can earn 20 points per dollar on almost everything they buy. Pros can redeem points for coupons. For example, Pros can redeem 5,000 points for a $5 off one single item coupon. That means the 10,000 points you get from joining are worth $10 in rewards, and the 20 points earned per dollar spent is like getting 2% back in rewards.

You can manage your Pro subscription at GameStop.com, call 1-800-883-8895, or email SUBSCRIPTIONHELP@GAMESTOP.COM.

You can earn points on almost everything you buy at GameStop. As a PowerUp Rewards Member, you’ll provide your account number (usually able to look up with your phone #) at time of purchase in store, or sign into your PowerUp Rewards account when making a purchase online at GameStop.com. Players earn 10 points per $1 spent on eligible products, excluding the purchase of GameStop gift cards. Pros earn 20 points per $1 spent on eligible products, excluding the purchase of GameStop gift cards.

Visit the Rewards Center within the My Account section online to redeem points for coupons you can use in-store or online. You may also talk to a store associate when at a GameStop store. You can redeem points for many things, including redeeming as little as 5,000 points for a $5 Reward Certificate.

Points will post to a Member’s account within approximately 24-48 hours from the time of purchase.

PowerUp Rewards points are valid for one year from date of posting to the Member's Account, provided the Member remains active in the Program. "Active" is defined as making at least one purchase or trade in every 12-month period. If at least one qualifying purchase or trade is made every 12 months, the expiration date of the accumulated points is extended for 12 months from the date of the qualifying purchase. If a qualifying purchase or trade is not made within 12 months, all accumulated points shall be forfeited, and the Account is subject to closure at GameStop's discretion.

Follow GameStop on Twitter (@GameStop) and check your email to know when Pros get exclusive access to the newest consoles. Pro tip: it can take up to 24 hours for your exclusive Pro benefits to kick in, so be sure to go Pro now so you never miss an exclusive offer.

Visit GameInformer.com to access your digital magazine. If your Pro subscription includes physical GameInformer magazine, please allow up to 6 weeks for delivery.

Visit https://www.gamestop.com/create-account/ and select “Activate Membership” to set up your account profile.

My Account

To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here here.

Shipping

GameStop does not currently ship to locations outside of the U.S.
Guests from Canada may enjoy shopping at EBGames.ca.

To ensure your item is delivered securely, your FedEx delivery driver will require a signature from someone at your home when delivering the package.
Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.

If you’re not able to be home for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup.
To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com.

Delivery times to military locations are outside of our control. Delivery times may vary, often taking longer than expected.
NOTE: Expedited shipping is not available for APO/FPO addresses.

If you missed your delivery, carriers may place a missed delivery notice on your door or mailbox with instructions to pick up or redeliver your package. If no notice was left behind, or you have issues with the carrier, please contact Customer Service.

Returns

We value our customers and are committed to providing quality support when things don't go as planned. GameStop returns are simple and free. Start your return online, in-store, or Call 1-800-883-8895 MON-SAT: 8 AM – 10 PM CT; SUN: 8 AM – 8 PM CT.

Items purchased from stores or shipped from GameStop.com can be returned within 30 days of receipt of shipment in most cases. Learn More

During the Holiday season GameStop is extending its return window. Items purchased after 10/31/2021 can be returned until 1/15/2022 or 30 days from purchase date, whichever is longer.

Get Cash or Credit

Most of our stores offer the option of choosing between cash or in-store credit for select items. Keep in mind that the credit value on your trade-in items is usually higher than cash value, usually by around 20%, but in our stores where both options are offered, it’s your choice.
Check here to find your nearest store and see what trade-in options they offer.

We’re now accepting more items than ever, including iPhones, smartphones, consoles, video games, video game accessories, smartwatches, tablets, headphones, and more. Some of the items and brands with the highest value include Apple, Samsung, Xbox, PlayStation, Nintendo, just to name a few.

Simply bring your items to the nearest participating store and a Store Associate/Manager will evaluate them. Remember to erase all your personal information off your product before you bring it in. Be sure to bring in any chargers, cables, controllers, or other hardware that originally came with your product. Also, it’s helpful if you have your product fully charged so it can be tested more quickly.
You can get a preview of the value of your item by visiting our cash or credit purchase page.

That depends on the item. Consoles, iPhones, and certain tech devices like iPads, not to mention the hottest new games, fetch more than older items and games. But even most older things have some value. The condition of your item will also play a role in how much cash or credit it’s worth.
The better the condition, the higher the value. Products that are fully operational and cosmetically unblemished will receive the maximum amount for that specific product.
Some damaged items may still be accepted. Things like iPhones with cracked screens or water damage may be taken. Whether damaged items are eligible, and the value received for them, will be determined at the Manager’s discretion.

Downloadable Content

If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.

DLC is non-refundable.
If you have questions, please contact Customer Service.

Gift Cards

You can check your gift card balance here.
Balance inquiries require the 19-digital card number and 4-digit PIN.

Xbox All Access

There is no application, annual, late or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus. XAA credit includes 0% interest for 24 months.

Refunds can be completed within GameStop’s return policy for the balance paid only. Any refunds will be provided in the form of a check from Citizens One financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable.
Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.

If you received an error message saying Citizen’s One is unable to process your request, please contact them at www.citizensone.com or call Citizens One at 1-888-622-0173.

PowerUp Rewards Credit Card

Manage your account, check your balance, or make a payment on the PowerUp Rewards Portal here, or call 1-855-497-8168.

Klarna – Buy Now, Pay Later

Please check the Klarna support website here.