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Frequently Asked Questions
PowerUp Rewards Program
Pro Members enjoy a lot of great benefits. One of the new, most exciting benefits is early access to new console drops and sales. But that’s not all. Right out of the gate, new Pros earn 10,000 in Welcome Points (that’s $10 in rewards). Plus, every month, you’ll receive a $5 Reward Certificate (that’s $60/year), exclusive access to events, GameInformer content, 20 points per $1 spent on most items, 10% more on trade-ins, and more. Lastly, Pros earn 5,000 points when you renew your Pro Membership. Click here for more details
Points are the currency of the PowerUp Rewards program. Pros can earn 20 points per dollar on almost everything they buy. Pros can redeem points for coupons. For example, Pros can redeem 5,000 points for a $5 off one single item coupon. That means the 5,000 points you get for renewing are worth $5 in rewards, and the 20 points earned per dollar spent is like getting 2% back in rewards.
You can manage your Pro subscription at GameStop.com, call 1-800-883-8895, or email SUBSCRIPTIONHELP@GAMESTOP.COM.
As a PowerUp Rewards Pro Member, you can earn points on all your purchases in-store and online. Make sure you are signed into your account when making online purchases on GameStop.com. Pros earn 20 points per $1 spent, excluding gift cards and other non-eligible purchases.
Visit the Rewards Center within the My Account section online to redeem points for coupons you can use in-store or online. You may also talk to a store associate when at a GameStop store. You can redeem points for many things, including redeeming as little as 1,000 points for a $1 Reward Certificate.
Points will post to a Member’s account within approximately 24-48 hours from the time of purchase.
For Pro Members, PowerUp Rewards points are valid for one year from date of posting to the Member's Account provided the Member remains active in the Program. "Active" is defined as making at least one purchase or trade in every 12-month period. If at least one qualifying purchase or trade is made every 12 months, the expiration date of the accumulated points is extended for 12 months from the date of the qualifying purchase. If a qualifying purchase or trade is not made within 12 months, all accumulated points shall be forfeited, and the Account is subject to closure at GameStop's discretion.
For Player Members, PowerUp Rewards points are valid for 3 months from date of posting to the Member's Account provided the Member remains active in the Program. "Active" is defined as making at least one purchase or trade in every 3-month period. If at least one qualifying purchase or trade is made every 3 months, the expiration date of the accumulated points is extended for 3 months from the date of the qualifying purchase. If a qualifying purchase or trade is not made within 3 months, all accumulated points shall be forfeited, and the Account is subject to closure at GameStop's discretion.
Follow GameStop on Twitter (@GameStop) and check your email to know when Pros get exclusive access to the newest consoles. Pro tip: it can take up to 24 hours for your exclusive Pro benefits to kick in, so be sure to go Pro now so you never miss an exclusive offer.
Visit GameInformer.com to access your digital magazine. If your Pro subscription includes physical GameInformer magazine, please allow up to 6 weeks for delivery.
Visit https://www.gamestop.com/create-account/ and select “Activate Membership” to set up your account profile.
This is a coupon that active Pros receive in their account during the first week of each month. This coupon can be used in-store or online to get $5 off one eligible item. To use in-store, present your PowerUp Rewards membership information (such as your phone number) to the store associate and they can apply it for you, or you can present the code found in your PowerUp Rewards account. To use online, simply have an eligible item in your cart and hit the “Apply” button next to the coupon on the cart page. The coupon expires by 6:00PM Central the last day of each month. Pros will not receive a monthly reward certificate for the calendar month they enroll.
These coupons can be used on most physical and digital games (new and pre-owned), accessories, collectibles, hardware, select digital gaming currency cards, and almost everything else GameStop sells. These coupons cannot stack with most other promotions and exclusions apply. The coupon cannot be used on GameStop gift cards, 3rd party gift cards, select downloadable content like in-game credits, a Pro membership, or reservations. The discount will automatically apply to the most expensive eligible item in your order.
Shipping
- GameStop does not currently ship to locations outside of the U.S.
- Guests from Canada may enjoy shopping at EBGames.ca.
- To ensure your item is delivered securely, your FedEx delivery driver will require a signature from someone at your home when delivering the package.
- Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.
- If you’re not able to be home for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup.
- To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com.
- Delivery times to military locations are outside of our control. Delivery times may vary, often taking longer than expected.
- NOTE: Expedited shipping is not available for APO/FPO addresses.
- If you missed your delivery, carriers may place a missed delivery notice on your door or mailbox with instructions to pick up or redeliver your package. If no notice was left behind, or you have issues with the carrier, please contact Customer Service.
Returns
We value our customers and are committed to providing quality support when things do not go as planned. You have fifteen (15) days from your in-store purchase or
receipt of shipment of a new item, and seven (7) days for a used item, to exchange or return, unless noted in our exceptions. You can return most items in-store, online or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. To process your return, please provide your in-store receipt or GameStop.com order number. We will refund the purchase price and applicable taxes and fees to the original form of
payment or provide a replacement.
Exceptions
GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com
order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse. All decisions regarding returns are subject to
applicable laws. GameStop retains final authority to accept or decline any item that is eligible for return. Under no circumstance will GameStop accept return of an ineligible
item. GameStop may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. GameStop also reserves the right
to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Below are exceptions to the general fifteen (15) day rule for new items and seven (7) day rule for used items. All the exceptions listed below require the merchandise be returned with a receipt or a GameStop.com order number.
Below are exceptions to the general fifteen (15) day rule for new items and seven (7) day rule for used items. All the exceptions listed below require the merchandise be returned with a receipt or a GameStop.com order number.
- Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges.
- All new, non-defective electronics that are not returned in their original unopened packaging will not be eligible for a refund or exchange.
- Defective merchandise (other than PCs) can be returned or exchanged within their applicable return period. Used defective items can be exchanged within 30 days. Non-defective PCs and their components, laptops, and monitors are subject to a 5% restocking fee; for such items that are defective, customer must contact the manufacturer directly to inquire about a refund or exchange of these items (manufacturer contact info. can be found by calling GameStop support).
- Orders shipped from GameStop.com over $500.00 cannot be returned in-store.
- Digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards and products containing Trading Cards such as Pokémon, and Yu-Gi-Oh! are not eligible for return.
- A Pro Member may cancel their Membership and receive a full refund within 2 days of purchase of the Membership if the Member has not used any of the Pro benefits, including discounts, subject to certain conditions.
- The following items may be exchanged or returned within thirty (30) days of purchase: (i) unopened PCs, laptops and monitors (subject to a 5% restocking fee); (ii) unopened software and hardware; and (iii) apparel that is clean and unworn.
- Customers that participate in a “buy now pay later” offering, such as those offered by PayPal, Zip, Klarna or Sezzle, in connection with the purchase of any product, shall be entitled to a refund for such product in accordance with the other terms of this Return Policy, but will continue to be obligated to make any remaining payments owing in connection with the terms of such buy now pay later arrangement.
- Refunds of payments made in connection with Xbox All Access can be completed for the balance paid only. Any refunds will be provided in the form of a check from Citizens One Financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable. Exchanges are available for the same model of the console for 30 days under GameStop’s standard exchange policy and under the Microsoft Warranty for up to one year.
- Purchases made with installment payments via Klarna may be refunded to the customer pursuant to this policy. However, any such refund will not affect the customer’s obligation to make installment payments to Klarna.
Get Cash or Credit
- Most of our stores offer the option of choosing between cash or in-store credit for select items. Keep in mind that the credit value on your trade-in items is usually higher than cash value, usually by around 20%, but in our stores where both options are offered, it’s your choice.
- Check here to find your nearest store and see what trade-in options they offer.
- We’re now accepting more items than ever, including iPhones, smartphones, consoles, video games, video game accessories, smartwatches, tablets, headphones, and more. Some of the items and brands with the highest value include Apple, Samsung, Xbox, PlayStation, Nintendo, just to name a few.
- Simply bring your items to the nearest participating store and a Store Associate/Manager will evaluate them. Remember to erase all your personal information off your product before you bring it in. Be sure to bring in any chargers, cables, controllers, or other hardware that originally came with your product. Also, it’s helpful if you have your product fully charged so it can be tested more quickly.
- You can get a preview of the value of your item by visiting our cash or credit purchase page.
- That depends on the item. Consoles, iPhones, and certain tech devices like iPads, not to mention the hottest new games, fetch more than older items and games. But even most older things have some value. The condition of your item will also play a role in how much cash or credit it’s worth.
- The better the condition, the higher the value. Products that are fully operational and cosmetically unblemished will receive the maximum amount for that specific product.
- Some damaged items may still be accepted. Things like iPhones with cracked screens or water damage may be taken. Whether damaged items are eligible, and the value received for them, will be determined at the Manager’s discretion.
Downloadable Content
- If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.
- DLC is non-refundable.
- If you have questions, please contact Customer Service.
Gift Cards
- You can check your gift card balance here.
- Balance inquiries require the 19-digital card number and 4-digit PIN.
Xbox All Access
- There is no application, annual, late or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus. XAA credit includes 0% interest for 24 months.
- Refunds can be completed within GameStop’s return policy for the balance paid only. Any refunds will be provided in the form of a check from Citizens One financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable.
- Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.
- If you received an error message saying Citizen’s One is unable to process your request, please contact them at www.citizensone.com or call Citizens One at 1-888-622-0173.
PowerUp Rewards Credit Card
- Manage your account, check your balance, or make a payment on the PowerUp Rewards Portal here, or call 1-855-497-8168.
Klarna – Buy Now, Pay Later
- Please check the Klarna support website here.
