A GameStop Pro membership is $25 per year and includes a digital Game Informer subscription.
Pro Membership includes the following benefits:
5% extra off select categories.
$5 Monthly Pro Reward.
Pro exclusive deals, drops, AND at least 4 Pro Weeks.
$5 Welcome Reward (5,000 points).
Digital Game Informer.
10% extra trade credit (excludes tech).
2% back in Rewards.
Extended return window.
Exclusions apply. Visit our terms for more information.
Pros get $65 in value just for joining!
New Pros get a $5 Welcome Reward, and all Pros receive a $5 Monthly Pro Reward (that’s $60/year).
On top of that, Pros can save big every day!
Spending $200 on trading cards? Save $10 with the 5% off benefit, plus earn 4,000 points ($4 in rewards) with 2% back in rewards.
Buying a pre-owned console and 2 pre-owned games? You could save at least $25 with the 5% off benefit – that’s enough to cover the cost of a Pro Membership!
Trading in that old console? Pros get an extra 10% in trade value. If your console’s trade value is $100, Pros will get $10 more.
Pros get 5% extra off:
All pre-owned products. This includes video games, consoles, video game accessories, and tech.
All collectibles, trading cards, toys, and apparel.
All GameStop brand products. This includes GameStop, Game Informer, Atrix, Geeknet, and Modern Icons (excluding gift cards).
All GameStop Product Protection Plans in-store.
Pro Weeks occur at least 4 times a year and provide our members with exclusive deals and savings.
Previous Pro Week promotions have included:
$20 off Xbox controllers
$40 off Xbox Series S bundles
$50 off PS4 consoles
Buy One, Get One on new video games
Buy Two, Get One on all collectibles and trading cards
Pros get an extended return window for new hardware & software (30 days for Pros compared to 15 for non-Pros).
Pros get an increased exchange window for pre-owned products (30 days for Pros compared to 15 days for non-Pros).
Yes, if you were already a PowerUp Rewards Pro, you’re now a GameStop Pro. There’s no action you need to take, and you’ll continue to get all the great Pro benefits.
Once your membership is up for renewal, you will pay the new $25 per year price to continue receiving the Pro benefits.
Yes, you can renew your Membership up to 6 months before the expiration date, in-store.
Pro has moved to one price at $25 per year and includes a digital Game Informer subscription.
Customers that already have a print Game Informer subscription and currently receive their magazine may continue to receive their magazine in the mail for the time being. Any issues with delivery of print magazines can be directed to Customer Service at firstname.lastname@example.org.
Single magazine issues can be purchased in-store or online.
PowerUp Rewards Player accounts are now GameStop Accounts. A GameStop Account will allow you to track orders, opt-in to receive marketing emails with the latest deals, and manage your Account.
Have a Product Protection Plan or need to make a return but can’t find your receipt? If you made the purchase with your GameStop Account, visit a store near you and an associate can help.
Pros can earn 20 points per dollar on almost everything they buy.
Pros can redeem points for coupons. For example, Pros can redeem 5,000 points for a $5 off one single item coupon. That means the 5,000 points you get for joining are worth $5 in rewards, and the 20 points earned per dollar spent is like getting 2% back in rewards.
You can manage your Pro subscription at GameStop.com, or you can reach out to Customer Service by emailing CARE@GAMESTOP.COM or calling 1-800-883-8895.
As a Pro Member, you can earn points on your purchases in-store and online. Make sure you are signed into your account when making online purchases on GameStop.com.
Pros earn 20 points per $1 spent, excluding GameStop gift cards, taxes/fees, and other non-eligible purchases.
Visit the Rewards Center within the My Account section online to redeem points for coupons you can use in-store or online.
You can talk to a store associate about redeeming points at checkout when at a GameStop store.
You can redeem points for many things, including redeeming as little as 1,000 points for a $1 Reward Certificate. You can even redeem your points in-store towards another year of Pro membership!
Points will be posted to a Member’s account within approximately 24-48 hours from the time of purchase.
Ad hoc promotional points may take up to two weeks to post.
Points expire one year from the date of accumulation.
All of your points will expire if your Pro membership ends.
Pro Tip: Keep your Account on auto-renew and redeem your points within a year of accumulating them to prevent your points from expiring!
This is a coupon that active Pros receive in their account during the first week of each month. This coupon can be used in-store or online to get $5 off one eligible item.
To use in-store, present your Pro membership information (such as your phone number) to the store associate and they can apply it for you, or you can present the code found in your GameStop Pro account.
To use online, simply have an eligible item in your cart and hit the “Apply” button next to the coupon on the cart page.
The coupon expires during the last day of that calendar month. Pros will not receive a monthly reward certificate for the calendar month they enroll.
These coupons can be used on most physical games (new and pre-owned), accessories, collectibles, hardware, and almost everything else GameStop sells.
These coupons cannot stack with most other promotions and exclusions apply.
The coupon cannot be used on gift cards, taxes/fees, downloadable content, digital gaming/virtual currencies, digital game downloads, a Pro Membership, or reservations.
The discount will automatically apply to the most expensive eligible item in your order.
GameStop Pro Membership Autorenewal
Members can add a credit or debit card to their account when they sign-up or renew their Pro membership.
Opting in to autorenew means that your card will be automatically charged to add another year of Pro when your membership is set to expire. It’s an easy way to ensure that Pro benefits are never interrupted!
To learn more, please visit the ‘GameStop Pro Membership Autorenewal’ section in the GameStop Pro Terms & Conditions Page.
This is the annual renewal fee for Pro membership. You opted to have your membership automatically renew and you have now paid to renew Pro for another year.
This is a reminder that your Pro membership will automatically renew in 35 days.
If you wish to make changes to your account before your renewal date, including cancellation, please visit the My Account page.
To manage your membership, including to view your account expiration or renewal date, update the payment method on file, or cancel auto renewal, please visit the My Account page.
You can also contact Customer Service by submitting a form on the Contact Us page. Customer Service can also be reached via email@example.com or by calling 1-800-883-8895.
To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here.
GameStop does not currently ship to locations outside of the U.S.
Guests from Canada may enjoy shopping at EBGames.ca.
To ensure your item is delivered securely, your FedEx delivery driver will require a signature from someone at your home when delivering the package.
Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.
If you’re not able to be home for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup.
To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com.
Delivery times to military locations are outside of our control. Delivery times may vary, often taking longer than expected.
NOTE: Expedited shipping is not available for APO/FPO addresses.
If you missed your delivery, carriers may place a missed delivery notice on your door or mailbox with instructions to pick up or redeliver your package. If no notice was left behind, or you have issues with the carrier, please contact Customer Service.
We value our customers and are committed to providing quality support when things do not go as planned. You have fifteen (15) days from your in-store purchase or
receipt of shipment of a new item, and seven (7) days for a used item, to exchange or return, unless noted in our exceptions. You can return most items in-store, online or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. All video game console returns are subject to a $14.99 return shipping fee. To process your return, please provide your in-store receipt or GameStop.com order number. We will refund the purchase price and applicable taxes and fees to the original form of
payment or provide a replacement.
GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com
order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse. All decisions regarding returns are subject to
applicable laws. GameStop retains final authority to accept or decline any item that is eligible for return. Under no circumstance will GameStop accept return of an ineligible
item. GameStop may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. GameStop also reserves the right
to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Below are exceptions to the general fifteen (15) day rule for new items and seven (7) day rule for used items. All the exceptions listed below require the merchandise be
returned with a receipt or a GameStop.com order number.
Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges.
All new, non-defective electronics that are not returned in their original unopened packaging will not be eligible for a refund or exchange.
Defective merchandise (other than PCs) can be returned or exchanged within their applicable return period. Used defective items can be exchanged within 30 days.
Non-defective PCs and their components, laptops, and monitors are subject to a 5% restocking fee; for such items that are defective, customer must contact the
manufacturer directly to inquire about a refund or exchange of these items (manufacturer contact info. can be found by calling GameStop support).
Orders shipped from GameStop.com over $500.00 cannot be returned in-store.
Digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards and products containing Trading Cards such as Pokémon, and Yu-Gi-Oh! are not eligible for return.
A Pro Member may cancel their Membership and receive a full refund within 2 days of purchase of the Membership if the Member has not used any of the Pro benefits,
including discounts, subject to certain conditions.
The following items may be exchanged or returned within thirty (30) days of purchase: (i) unopened PCs, laptops and monitors (subject to a 5% restocking fee); (ii)
unopened software and hardware; and (iii) apparel that is clean and unworn.
Customers that participate in a “buy now pay later” offering, such as those offered by PayPal, Zip, Klarna or Sezzle, in connection with the purchase of any product, shall
be entitled to a refund for such product in accordance with the other terms of this Return Policy, but will continue to be obligated to make any remaining payments owing
in connection with the terms of such buy now pay later arrangement.
Refunds of payments made in connection with Xbox All Access can be completed for the balance paid only. Any refunds will be provided in the form of a check from
Citizens One Financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable. Exchanges are
available for the same model of the console for 30 days under GameStop’s standard exchange policy and under the Microsoft Warranty for up to one year.
Purchases made with installment payments via Klarna may be refunded to the customer pursuant to this policy. However, any such refund will not affect the customer’s
obligation to make installment payments to Klarna.
Most of our stores offer the option of choosing between cash or in-store credit for select items. Keep in mind that the credit value on your trade-in items is usually higher than cash value but in our stores where both options are offered, it’s your choice.
Check here to find your nearest store and see what trade-in options they offer.
We’re now accepting more items than ever, including iPhones, smartphones, consoles, video games, video game accessories, smartwatches, tablets, headphones, and more. Some of the items and brands with the highest value include Apple, Samsung, Xbox, PlayStation, Nintendo, just to name a few.
Simply bring your items to the nearest participating store and a Store Associate/Manager will evaluate them. Remember to erase all your personal information off your product before you bring it in. Be sure to bring in any chargers, cables, controllers, or other hardware that originally came with your product. Also, it’s helpful if you have your product fully charged so it can be tested more quickly.
That depends on the item. Consoles, iPhones, and certain tech devices like iPads, not to mention the hottest new games, fetch more than older items and games. But even most older things have some value. The condition of your item will also play a role in how much cash or credit it’s worth.
The better the condition, the higher the value. Products that are fully operational and cosmetically unblemished will receive the maximum amount for that specific product.
Some damaged items may still be accepted. Things like iPhones with cracked screens or water damage may be taken. Whether damaged items are eligible, and the value received for them, will be determined at the Manager’s discretion.
If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.
DLC is non-refundable.
If you have questions, please contact Customer Service.
Balance inquiries require the 19-digital card number and 4-digit PIN.
Xbox All Access
There is no application, annual, late or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus. XAA credit includes 0% interest for 24 months.
Refunds can be completed within GameStop’s return policy for the balance paid only. Any refunds will be provided in the form of a check from Citizens One financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable.
Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.
If you received an error message saying Citizen’s One is unable to process your request, please contact them at www.citizensone.com or call Citizens One at 1-888-622-0173.
PowerUp Rewards Credit Card
No, there are no changes being made to the PowerUp Rewards Credit Card at this time. If you are currently a card holder, there is no action needed and there is no impact to you.
Manage your account, check your balance, or make a payment on the PowerUp Rewards Portal here, or call 1-855-497-8168.