Xbox All Access

Your all-inclusive pass to Xbox

Get an Xbox Series X or Xbox Series S and 24 months of Xbox Game Pass Ultimate, with over 100 high-quality games and an EA Play membership, from $24.99 a month for 24 months.^

With no upfront cost, Xbox All Access has everything you need to experience next-gen gaming.

joining xbox all access is easy

Step 1 Icon

1. Choose your console

Select an Xbox Series X or Xbox Series S

Step 1 Icon

2. Enroll with ease

Qualify and enjoy low monthly payments with nothing due today^

Step 1 Icon

3. Start right away

Your Xbox Game Pass Ultimate membership will be waiting for you on your new console

Xbox Series X

Xbox Series X

The fastest, most
powerful Xbox ever

$34.99/mo

for 24 months

No upfront cost
0% APR^

checkboxXbox Series X console

checkbox24 months of Xbox Game Pass Ultimate

Pre-Order

September 22, 2020

Coming Soon
Xbox Series S

Xbox Series S

Next-gen performance
in the smallest Xbox ever

$24.99/mo

for 24 months

No upfront cost
0% APR^

checkboxXbox Series S console

checkbox24 months of Xbox Game Pass Ultimate

Pre-Order

September 22, 2020

Coming Soon
Xbox Series Console Comparison Xbox Game Pass Hero

Includes 24 months of Xbox Game Pass Ultimate

checkboxEnjoy an instant library of over 100 high-quality games, plus join friends with online multiplayer

checkboxIncludes EA Play, which gives you instant access to a collection of EA’s best-loved series and top titles on console and PC, exclusive in-game challenges and rewards, special member-only content, and early trials of select new games

checkboxExperience new Xbox Game Studios titles like Halo Infinite the day they release^

checkboxPlay Xbox games on your Android mobile phone or tablet from the cloud (Beta) via the Xbox Game Pass app

Xbox Series Console Comparison Chart

Frequently Asked Questions

General

Q: Can additional items be added to my Xbox All Access purchase for a low monthly price?

A: While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time. However, additional items can be purchased separately.

Q: Does Microsoft provide the financing for Xbox All Access?

A: No. Microsoft is not extending credit and does not determine credit terms or eligibility. Citizens One provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You’ll receive a monthly billing statement from Citizens One for your Xbox All Access purchase. Citizens One is a brand name of Citizens Bank, N.A.

Q: Can I use my credit card instead of a Citizens One Line of Credit for my Xbox All Access purchase?

A: No. Low monthly payments for Xbox All Access are only available through a Citizens One Line of Credit.

Q: Are there any fees for my Citizens One Line of Credit for Xbox All Access?

A: There are no application fees, no annual fees, no late fees, nor early repayment fees for your Citizens One Line of Credit for Xbox All Access. However, late payments may be reported to the credit bureaus.

Q: Can I combine Xbox All Access with any other promotional offers?

A: Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Q: Can I make multiple Xbox All Access purchases?

A: Customers can make multiple Xbox All Access purchases, however only one Xbox All Access purchase can be made per transaction.

Q: I purchased an Xbox One with Xbox All Access. How does the Xbox All Access upgrade work?

A: For more details on Xbox All Access upgrade, visit xbox.com/xboxallaccess-upgrade.

Pre-Order

Q: I am new to Xbox All Access. How do I pre-order Xbox Series X or Xbox Series S with Xbox All Access?

A: Complete your pre-order for Xbox Series X or Xbox Series S with Xbox All Access in three easy steps:

  1. Select Xbox Series X or Xbox Series S with Xbox All Access.
  2. Qualify and complete your pre-order with no upfront cost.
  3. Your Xbox Game Pass Ultimate subscription will be waiting for you on your new console.

Your first payment will be due within 30 days of when your console ships.

Q: I’m an existing Xbox All Access customer. How do I pre-order and upgrade to Xbox Series X or Xbox Series S with Xbox All Access?

A: See xbox.com/xboxallaccess-upgrade for more details on how to pre-order and upgrade.

Q: Will I need to make a down payment for my pre-order with Xbox All Access?

A: Customers who join Xbox All Access have no upfront cost. No down payment is required for your pre-order with Xbox All Access. Your first monthly payment with Citizens One Line of Credit for Xbox All Access will be due within 30 days from date of console shipment.

Q: I pre-ordered Xbox Series X or Xbox Series S with Xbox All Access. When is my first payment due?

A: Your first monthly payment with Citizens One Line of Credit for Xbox All Access will be due within 30 days from date of console shipment.

Q: I’ve pre-ordered Xbox Series X or Xbox Series S with Xbox All Access. How do I change my shipping information before my purchase is shipped?

A: Contact GameStop customer service at care.gamestop.com

Q: When can I expect to be notified that my pre-order for Xbox Series X or Xbox Series S with Xbox All Access will be shipped?

A: You will receive an email confirmation from GameStop.

Payments / Financing

Q: How do I contact Citizens One for questions?

A: For the best customer service, please call the toll-free number at the bottom of the Citizens One home page at https://www.service.citizensone.com.

Q: Is a Citizens One Line of Credit required for my Xbox All Access purchase?

A: Yes. A Citizens One Line of Credit lets you enjoy Xbox All Access for no upfront cost, a low monthly price, and 0% APR for 24 months.^

Q: What is a Citizens One Line of Credit?

A: A Citizens One Line of Credit lets approved customers buy a console with Xbox All Access for a low monthly price and no upfront cost.^ This Line of Credit offers you a fixed interest rate of 0% APR for 24 months.^ You will receive a statement each month, and Citizens One recommends setting up automatic payments in order to ensure that your bill is paid on time. There are no application fees, annual fees, early payoff fees, or late fees, however late payment may be reported to the credit bureaus.

Q: Will my credit be impacted when I apply for a Citizens One Line of Credit?

A: Citizens One reserves the right to perform a credit inquiry as needed to determine Line of Credit eligibility.

Q: How do I make payments for my Citizens One Line of Credit?

A: : Approved customers will receive a welcome email from Citizens One within two hours of their Xbox All Access purchase. It will contain a link to set up your account and enroll in the automatic payment program. It is recommended that the automatic payment program be used so that payments are received on or before the due date. For more information on your Citizens One Line of Credit for Xbox All Access, go to https://www.service.citizensone.com.

Q: Where can I view my Citizens One account summary and payment history?

A: Citizens One provides an easy and secure way to view your Line of Credit information at https://www.service.citizensone.com. View your account summary, transaction history, and make payments using your PC or mobile device.

Xbox Game Pass Ultimate

Q: What is Xbox Game Pass Ultimate and what are its benefits?

A: Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favorite game. Learn more at https://xbox.com/gamepass.

Q: An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

A: If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Q: What happens to my Xbox Game Pass Ultimate membership if I return my Xbox All Access purchase?

A: If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Digital Direct – redemption of content

Q: I’ve purchased Xbox All Access. How do I redeem Xbox Game Pass Ultimate?

A: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

  • As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:

  • Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
  • Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

Q: What should I do if I purchased Xbox All Access but don’t see an option to redeem Xbox Game Pass Ultimate on my console?

A: If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens One at https://www.service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.

Q: Does the 24-month Xbox Game Pass Ultimate membership have to go to whoever bought Xbox All Access?

A: No, anyone can redeem the membership on the console purchased with Xbox All Access.

Returns / Exchanges

Q: Can I return or cancel an Xbox console/bundle purchased with Xbox All Access?

A: With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from GameStop at the time of purchase. The purchase is subject to GameStop’s return policy. Your purchase must be returned within 30 days. Please contact GameStop for more details about returns.

Q: If I return my Xbox All Access purchase, do I need to take further action to cancel my monthly payment plan with Citizens One? What happens to my Citizens One Line of Credit for Xbox All Access if I make a return?

A: If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately. If you have already made payments on your Citizens One Line of Credit for Xbox All Access, you will receive a check for the amount that has been paid. If no further purchases are made using your Citizens One Line of Credit for Xbox All Access, your account will be closed after a period of inactivity—usually 90 days.

Q: Can I cancel my Xbox Game Pass Ultimate membership and reduce my payments?

A: No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Repairs / Warranty / Hardware Troubleshooting

Q: What happens if my console breaks?

A: With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance on your Citizens One Line of Credit for Xbox All Access is paid in full, even if your Xbox console is not working.

*Important Information:

Xbox Game Pass: Game catalog varies over time and by region (xbox.com/gamepass). 120 FPS: Requires supported content and display; use on Xbox Series X & S as content becomes available. 4K streaming: with select apps, see Xbox.com. Some apps require app provider-specific subscriptions and/or other requirements. Dolby: Dolby Vision HDR on Xbox requires a compatible display. Dolby Atmos for Headphones requires an additional purchase from Microsoft Store.

Halo Infinite:

Expected 2021.

Disclaimer

†At participating retailers; prices vary by console. Taxes may apply. Xbox Game Pass Ultimate: 24-month subscription; game catalog varies over time, by region, by device. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold, Xbox Game Pass, and EA Play (console) membership(s) will automatically convert to Ultimate at a conversion ratio. See xbox.com/gamepass, https://www.ea.com/ea-play/terms. Game streaming: requires compatible controller (sold separately). Halo Infinite: expected 2021. EA Play: expected Holiday 2020. Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required (xbox.com/digitaldirect). Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty). See product terms at Xbox.com/XboxAllAccessTerms.

^With approval of Citizens One Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Taxes, shipping, and other charges are extra and may vary. See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAA for full terms and conditions.