Can't find what you're looking for?

If you still need answers or want to report a problem, contact our support team.

Chat with an Agent

Live Chat Now

Agents are available to chat with you now.

Email Support or call:
1-800-883-8895
8:00 a.m.-8:00 p.m. (CST)
7 days a week

Trade Credit

To redeem Trade Credit value on GameStop.com, enter the account number and PIN on payment page during the checkout process.

If you traded used games at a GameStop store, your remaining balance may have been stored on Trade Credit. You can check the value stored on your Trade Credit card by entering the account number and PIN on the balance inquiry page. The account number and scratch-off PIN are printed directly on the Trade Credit card.

► Return to Help Center