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Returns to GameStop.com

Please note: A receipt is required for all returns and exchanges.

This page details how to return products purchased online at GameStop.com. If you need to return a product purchased at a GameStop store location, please see the GameStop Store Return Policy.

Pre-owned Guarantee

This pre-owned product has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange within 30 days of purchase.

New product returns

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

How to Return Products Purchased Online

Return to GameStop.com

To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

Return to any GameStop store

Certain items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Guidelines

Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at 1-800-883-8895 for a handling credit.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

Return timeframes for GameStop.com merchandise
Product Unopened Opened
New merchandise
(except tablets and accessories)
Full refund within 30 days of purchase No refunds
Identical exchange within 30 days of purchase
New tablets Full refund within 14 days of purchase No refunds
Identical exchange within 30 days of purchase
New accessories Full refund within 30 days of purchase Full refund within 30 days of purchase
Pre-owned merchandise Full refund within 7 days of purchase
Identical exchange within 30 days of purchase
Full refund within 7 days of purchase
Identical exchange within 30 days of purchase
Downloadable Content (DLC)
Digital Games
PC Downloads
No refunds or exchanges N/A
 

Promotional Discounts and Returns

Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

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